Important safety information! Potential fire risk though use of nozzle cleaner for Geberit AquaClean 8000plus Care, Geberit AquaClean 8000plus and Balena 8000

As long as the main switch is switched off after each use as shown in the above graphic, the device can continue to be used without hazards.

The solution is being organised by Geberit. We are not yet able to announce at the present time when this will take place in individual cases. Our Customer Service will contact all known end users by telephone for clarification. Despite our best efforts, this may however take several weeks, due to the number of devices needing to be checked. We kindly ask your understanding.

We are doing everything we can to resolve the situation permanently as quickly as possible. Immediate elimination of the problem is unfortunately not possible due to the large number of devices on the market. Daily hazard-free utilisation is possible as long as the device is switched off after each use.

Old nozzle cleaner bottles must not be used again under any circumstances. Existing stocks of nozzle cleaner can be disposed of in the WC with a subsequent flush. Please inform our Customer Service when they contact you whether you still had nozzle cleaner. Replacements will of course be provided to you as soon as a new formulation for the nozzle cleaner is available.

Yes, even when the nozzle cleaner tank is empty, a fresh-water flush takes place after each use.

When an empty tank is displayed (red indicator light lights up), do not refill it with anything. Even if the nozzle cleaner is not used, cleaning with fresh water after each use continues to be ensured. We will send new nozzle cleaner as soon as it becomes available.

No. Because only the manufacturer is permitted to perform the replacement of potentially hazardous electronic parts, we kindly request that you rely exclusively on Geberit.

Please discontinue the sale of nozzle cleaner at once. Please return existing residual stocks to Geberit, you will naturally be issued a credit note for them. Please contact us if you have not received any correspondence from us.

As a general rule, all of the devices produced after March 2014 do not represent a risk and can be used without any danger. In order to ensure certainty with respect to production date, we ask that you contact us with the serial numbers.

Please follow the instructions for end users in such cases.

No. Because only the manufacturer is permitted to perform the replacement of potentially hazardous electronic parts, we kindly request that you refer customers with potentially hazardous devices exclusively to Geberit.

Wholesalers and plumbers can help find potentially affected devices. Because not all customers have registered with Geberit, we ask that you send us addresses of customers who have purchased potentially affected devices from you or who purchased nozzle cleaner starting in 2011. Geberit shall contact the respective end users directly in order to carry out work on the devices that may be required. Neither the wholesalers nor the plumbers should be made responsible for such work.