Questions and answers

The Geberit Home App brings together all of Geberit’s applications in a single app. The user guidance has been optimised with large, clear tiles and is characterised by its intuitive operation.

The Geberit Home App helps you to take the first few steps with your Geberit AquaClean shower toilet. It makes it easy to register your device so you can benefit from an extended warranty period. The app also provides helpful information about device care and maintenance.

• Control your Geberit AquaClean shower toilet remotely
• Set a personal profile
• Configure basic settings
• Access user manuals
• Execute maintenance work (e.g. descaling or filter replacement)
• Watch functionality videos (e.g. on descaling)
• Look up care and maintenance instructions
• Look up service and contact information

We recommend switching to the Geberit Home App. There will only be one app in the future and the Geberit AquaClean App will no longer be supported.

The connection is established via the Bluetooth® function (BLE, Bluetooth® Low Energy). Activate the Bluetooth® function on your smartphone and then activate location sharing. The app will guide you through the rest of the steps.

If you have a Geberit AquaClean Mera Comfort, it might be because you have an old firmware version (version 11.0 or earlier). If this is the case, Geberit recommends updating your firmware via the Geberit AquaClean App. Once you have successfully updated the firmware, you will be able to use the Geberit Home App and connect your device.

In the case of Android devices, Bluetooth® Low Energy (BLE) is connected to the location services. This is because of beacons (technology from Google based on BLE). This means that location sharing has to be activated on every Android device in order to use an app whose components work with BLE. Geberit does not use location sharing.

The Geberit Home App is available for Android and iOS smartphones in the relevant app store.

The following system prerequisites apply for the respective smartphones:

• Android: Version 5.0 or above
• iOS: Version 11.0 or above

Geberit apps and IoT services are developed and operated to high security standards. In addition, inspections are carried out at regular intervals by external, independent cyber security specialists. The GDPR directives are followed when developing and operating Geberit apps and IoT services. For further information, please refer to the terms of use and the privacy policy.